PayZen
Payment Plans
Rooks County Health (RCH) understands that managing healthcare costs can be challenging. We offer interest-free, monthly payment plans to qualifying patients who are unable to pay their balance in full.
To Learn More:
Online: Send us a secure message through our Contact Us page. Please reference PayZen in the subject line
Phone: Call 785-434-4553 or 888-434-4553. (Monday–Friday, 8:00 a.m. to 4:30 p.m.)
Improving Your Payment Plan Experience
For payment plans over 12 months:
RCH is committed to making your healthcare payments simple and affordable. That’s why we’ve partnered with PayZen, a trusted payment solution designed to make managing your balance easier.
With PayZen, you can:
• Enjoy 0% interest and no fees
• Manage your plan completely online
• Access longer-term repayment options (up to 60 months)
If you currently have a payment plan longer than 12 months, you’ll receive communication from PayZen about transferring your plan.
You may receive:
• An email from support@payzen.com
Follow the instructions provided to ensure there is no interruption to your payment plan.
When you receive a message from PayZen:
1. Click the secure link provided
2. Verify your identity (by email or phone)
3. Enter the verification code you receive
4. Add your preferred payment details
5. Confirm to complete your plan transition
Note: If you do not complete your plan transition to PayZen, your current RCH payment plan will expire and the remaining balance will become due in full within 30 days.
Questions or Concerns?
Online: Send us a message through MyChart under “Ask a Customer Service Question.”
Phone: Call 785-434-4553 (Monday–Friday, 8:00 a.m. to 4:30 p.m.)
Frequently Asked Questions
What’s changing with payment plans at RCH?
RCH is partnering with PayZen for long-term payment plans. If you need a payment plan longer than 12 months, it will be managed through PayZen, a third-party service that specializes in patient financing. RCH will continue to offer in-house plans for 12 months or less.
Why is RCH making this change?
PayZen provides advanced tools and personalized payment options that help patients manage healthcare costs more effectively. This partnership allows RCH to focus on delivering excellent care while PayZen assists with flexible, affordable payment management.
What should patients know about PayZen payment plans?
Long-term payment plans (13–60 months) will now go through PayZen.
Plans are available for balances up to $15,000.
If your balance exceeds $15,000, please contact RCH Financial Services to discuss other assistance options.
How does PayZen differ from RCH’s in-house payment plans?
PayZen uses secure technology to tailor your repayment schedule based on your balance and payment history, ensuring affordable options. Unlike in-house plans, patients cannot set their exact monthly payment amount.
Can I still set up a plan through MyChart?
Payment plans longer than 12 months must be set up through PayZen. Short-term plans (12 months or fewer) can still be arranged through your MyChart portal.
Break your bill into affordable monthly payments with no interest, no fees, and no application required. Eligible accounts must be at least 60 days old with a balance between $250 and $10,000.
To get started, simply click the link below.